Omni-Channel Returns – What is the true cost of a return?
RFID – How do you make it pay?

RFID – How do you make it pay?

At the ‘peak of inflated expectations’, RFID was going to revolutionise the shopping journey, no more boring time to be spent standing in a queue waiting for the items to be unloaded onto a checkout conveyor…

Collaboration – what does it take for it to be sustained and how can retail organisations get started?
Self-Scan Systems – The second significant research project from ECR Community Shrink and OSA Group.
Inventory Accuracy – does more accurate inventory grow sales, if so by how much and what investment is required to improve it?
Investing in Research – Keeping it Fresh

Investing in Research – Keeping it Fresh

Someone recently asked why it is that the ECR Community Shrink & OSA Group has kept going for so long? There are numerous explanations, not least the generosity of its members in hosting meetings and…

Letter from America – June 2017

Letter from America – June 2017

Technology was certainly a key theme at our recent ECR Workgroup on Shrinkage and On-Shelf Availability in Dusseldorf, Germany. We started with a tour of the European EPC Competence Center where we received updates on…

ECR UK’s Mentoring scheme grows to involve 270 people
ESM Sell More Waste Less article

ESM Sell More Waste Less article

Click on the image to read the most recent ECR Community Shrink and OSA Group featured in ESM.  Of significant concern in the industry, subscribe to our newsletter to be kept informed of our upcoming…

Customers perceptions of Click and Collect

Customers perceptions of Click and Collect

A study in consumer perceptions has recently concluded at the ELTRUN e-business Research Center in Athens University of Economics & Business, supported by the U-Turn European Project. As retailers battle for market share the grocery trade…